Online travel agency, Travelstart, has launched the first Artificial Intelligence travel assistant in Africa. It is aimed to meet travelers’ needs across various countries.

“This travel assistant is constantly being trained and improved to enhance its capabilities with responses provided based on pre-programmed data and algorithms,” Travelstart disclosed.

The agency also opened a store at the Murtala Muhammed Airport terminal 2 to broaden its reach in Nigeria.

Speaking during the launch of the store at MMA2, Head of Marketing, Travelstart, Alex Olafare, said the AI travel assistant can chat in Pidgin English, and can create personalised and custom itineraries, make budget-friendly recommendations, and give global travel advice.

Olafare said travellers can type whatever they need and will receive a response immediately, adding that flights can be booked directly from the AI travel assistant.

“The AI travel assistant can list prices of tickets for you and everything will be transparent. No matter where you are, the AI travel assistant will always help with responses to inquiries,” he assured.

Also, the Head of Operations, Travelstart, Modupe Ola Thompson-Ehime, said, “Travelstart has continued to introduce innovation to meet the needs of travellers. One of such innovations is the technology that helps travellers speak with an agent on WhatsApp. You can chat with Lucy, your automated travel assistant, make a new booking and view deals for the day through this channel,” Thompson-Ehime said.

Speaking earlier at the event, Country Manager, Travelstart Bukky Akomolafe, said, “The launching of the travel store at the MMA2 is an exciting one for the company as it shows the company’s commitment and investment in Nigeria.”

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