Eko Electricity Distribution Company, a leading and customer-centric power utility company, says it has implemented further procedures to guarantee swift response to customer complaints and power supply outages.

The company in a statement said, these are aimed at improving the quality of service to its esteemed customers.

“By utilising cutting-edge technology and innovative processes, EKEDC’s proactive approach is aimed at minimising downtime thereby reducing the duration in which electricity supply is disrupted or unavailable,” the statement said.

It noted that the company had invested in various electrical assets and technologies to ensure zero or minimal downtime and set up the Rapid Response Squad to attend to outage and faults reports more swiftly.

The Managing Director and Chief Executive Officer, Dr Tinuade Sanda, was said to have initiated the squad in April 2022 as a unit under the Technical Operations department, primarily to oversee and ensure breakdown maintenance and faults are tracked and resolved within the stipulated Turnaround Time as regulated by the Nigerian Electricity Regulatory Commission.

The Head of RRS, Nasir Gbadegesin, stated that “EKEDC’s goal for fault clearance and resolution for 33 kV and 11 kV is ten and six hours, respectively, under the NERC Order. The RRS collaborates with the Power System Control, the District Operators, and the Protection and Testing divisions to resolve faults quickly and effectively without compromising safety.”

He noted that the crew responds to any faults on the 33 kV feeder at the injection sub-stations and, if necessary, helps the Breakdown Maintenance team at the various districts to resolve the faults. The 11 districts that makeup EKEDC’s service area are Agbara, Apapa, Ajah, Ijora, Ibeju, Festac, Lekki Mushin, Orile, Ojo, and Islands.

“With the use of predictive maintenance and advanced monitoring systems, which are employed to continuously track the performance of the grid. They can detect anomalies, fluctuations, or failures in real-time,” Gbadegesin noted.

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